Vice President of Global Operations

Sterling, Virginia, United States Full-time

 

Overview:

 

Sestra Systems, an innovative startup delivering IoT-based smart dispensing solutions to the beverage industry, is currently recruiting a VP of Global Operations.  You will be responsible for leading and managing the teams responsible for manufacturing, supply chain, logistics, inventory, field operations, maintenance, quality control and customer support for Sestra’s IoT beverage dispensing solutions (beer, wine, coffee, cocktails).  Sestra’s Dispensing as a Service (DaaS) offering requires our delivery and support functions to provide near perfect uptime.  This position will also provide vision to support the company’s exponential growth, help Sestra drive profitability, and lead global expansion plans for operational success.

 

Responsibilities:

  • Manufacturing and Assembly
    • Provide strategic leadership and support for all manufacturing and assembly
    • Ensure adherence to Lean Manufacturing principles to improve production, efficiencies and eliminate waste on each of products
    • Provide direction and oversee the Supply Chain strategy and cycle, including but not limited to, forecasting, vendor strategy, inventory planning and management, purchasing, warehousing of raw materials, logistics and scheduling
    • Build and maintain a two+ supplier policy
    • Establish reliable relationships with vendors that will strengthen the company’s position, drive cost reductions, improve lead times, and ensure quality standards
    • Define and implement assembly strategies for easier field installations
  • Field Operations
    • Provide strategic leadership and support for field operations including installation, maintenance, customer service and customer off-hours coverage
  • Build and retain a world-class customer support team suitable to the hospitality industry with a positive customer service culture, be a tenacious champion of “the customer comes first”
  • Organize and manage instruction manuals, warranties, limits of liability, safety protections and other documentation to drive customer satisfaction and lower support costs
  • Develop best practices and guidelines for all beverage types
  • Warehouse Management and Inventory Control
    • Drive warehouse processes, efficiency and organization
    • Control and oversee inventory
  • Global Expansion
  • Drive the operations global expansion strategy determining when and where Sestra should engage service partners
  • Lead the operations finance functions including budget development, service pricing, costing, partner service models, estimating, etc.
  • Provide leadership to create a culture of quality and attention to detail
  • Establish quality metrics throughout the operations organization, including throughput, cost, safety, quality and delivery timelines
  • Ensure flexibility to meet changing customer requirements
  • Be an integral part of the executive team, participating in strategic and tactical discussions/decisions.
  • Build and implement cutting-edge solutions and proactively bring new ideas, tools and methodologies to the table including developing and documenting requirements for input to engineering/third party groups to enhance Sestra’s operational capabilities.

 

Skills and Qualifications

  • BS/BA degree, ideally in engineering or related field; MBA is desirable.
  • Minimum of 10 years of experience in the operations function or proven experience as Director of Operations
  • Experience running operations for a mid-sized company
  • Lean/Six Sigma, continuous improvement and operational rigor is required
  • Attention to detail is required
  • International experience
  • Background in supply chain management, logistics, field service, and/or customer support
  • Strong leadership capabilities to including managing and developing talent
  • Ability to communicate effectively across all levels of management
  • Strong decision-making capabilities that support business objectives and drive change
  • Customer service oriented
  • Proven experience as a Director of Operations
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • Management experience in the hospitality or an equipment business a plus (refrigeration, kitchen equipment, point of sale terminals, etc.)
  • IoT experience a plus
  • IT experience a plus
  • Startup experience a plus
  • Rapid scaling and international experience a plus
  • Willing to travel 50% or more
  • Ability to lift heavy equipment
  • Hands-on management style

 

Location: This position is located in Sterling, VA.   

About Sestra:

Sestra was founded by Lev Volftsun, a serial entrepreneur who has sold two technology companies to Cisco Systems and a third to Metaswitch, with a total accumulated value of over $1B. We bring IoT connectivity to on-tap dispensing, serving up the perfect pour and delivering revolutionary loss prevention to our customers, who serve draft beverages (beer, wine, cocktails, cold brew coffee, etc.). Our patented pour control technology ensures that each and every glass of beer, wine or mixed drink is poured to the exact volume and temperature specified, virtually eliminating costly over-pouring. Our hands-free, push-to-pour dispensing increases speed of service, thereby eliminating long lines and increasing revenues during the busiest service periods. Our connected devices record each and every event and syncs with the cloud to provide valuable real-time analytics and remote administration capabilities to our customers. Sestra’s smart dispensing solutions are installed as mission-critical applications within iconic sports venues, performing arts centers, hotels and restaurants across the country. The Washington Nationals, Kennedy Center, Warner Theater, Lincoln Center, Greenbrier Resort and Longwood Gardens are just a few of our local clients.